Explore account and wallet FAQ
Clear answers save time when a login, wallet, or lobby screen does not look as expected. Our FAQ starts with the account path: enter your phone number, complete the verification prompt, then return to login before checking your wallet status. We also explain why a DANA, OVO, GoPay, or QRIS request can remain pending while a receipt is being matched. For bank
transfer and virtual account questions, the relevant answer points you to the reference details shown in the cashier. If you are in Bandung, use the same mobile path as desktop: login, open wallet status, then head to the requested lobby area.
- DANA
- OVO
- GoPay
- QRIS